Returns & Warranty

Last updated: October 25, 2026

These rules apply to every order:

Inspect at delivery. Check your furniture as soon as it arrives.
Report damage within 48 hours with clear photos to sales@primeseatingny.com.
Keep the original box. Returns and claims need it.
Store credit or exchange only. No cash refunds.
Return shipping is paid by the customer.
Never covered: normal wear, stains, tears, snags, fading, and color or shade differences between production batches.

Each item’s own return and warranty terms are shown on its page and in your order.